Refund & Returns Policy
We want every LayerGoods Co. experience to feel smooth, reliable, and customer-focused from order to delivery.
Returns Eligibility
We accept returns for eligible products within the approved return period after delivery. Items must remain unused, undamaged, and in their original packaging to qualify for a return or exchange request.
Easy Return Process
Our goal is to keep the return process simple and stress-free. Customers can contact our support team with their order details, and we will guide them through the next steps for approval and processing.
Refund Processing
Once returned items are received and inspected, approved refunds will be processed back to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Our support team will work quickly to resolve the issue and provide a suitable solution.
Non-Returnable Items
Certain products may not qualify for returns due to hygiene, clearance, final sale, or customized product policies. These exclusions will be clearly mentioned where applicable.
Exchanges & Order Support
We are committed to providing a reliable shopping experience. If you need help with exchanges, order concerns, or return-related questions, our customer support team is always available to assist you.
Contact Information
For all return and refund inquiries, please contact us through our support email or contact page. We aim to respond to all requests promptly and professionally.
